Human Services Practitioner – Journey

UNC Chapel Hill
January 20, 2023
Chapel Hill, NC
Job Type
Base Salary
Job Hours
20 hrs per week


This position is located in Johnston County. To learn more about this job and to apply, please visit

Position Summary Information
Primary Purpose of Organizational Unit

The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.

Our vision is to be the nation’s leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.

Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We will prepare tomorrow’s health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.

Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources. We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This is recruitment is for two vacancies (positions 20048585 and 20048587). By applying you will be considered for both opportunities.

This position will support the CATCH-Johnston program. The Patient Care Assistant is responsible for supporting care delivery as part of the interdisciplinary care team through serving as the in-person contact at the community virtual care access sites, patient resource/referral coordination, and completing initial calls to caregivers seeking care for children and adolescents in their care. Applicants may also be asked to complete tasks assigned by the Program Director and the Medical Director to support CATCH-Johnston. Such tasks include, but are not limited to, connecting with stakeholders, community education, direct patient outreach, quality metric reviews, and preventative gap closure. The Patient Care Assistant will be trained to use UNC’s electronic medical record. This is a hybrid position, with some days/times where the
Patient Care Assistant will be able to work from home each week.

Minimum Education and Experience Requirements
Associate’s degree in a related Human Services discipline and two years of experience related to the area of assignment, or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
Working knowledge of behavioral health conditions.
Preferred Qualifications, Competencies, and Experience
* Work experience with the population served (children and/or adolescents and/or their families).
* Work and/or lived experience navigating the behavioral system
* Experience with outreach or community-based service models and knowledge of local community resources and service systems in program catchment area.
* Bilingual English/Spanish highly desired.
* Community outreach experience in the geographic area of the program, [Johnston County], highly desired, but not required.
* Telephone skills with excellent customer service techniques.
* Strong verbal, written, and interpersonal skills.
* Applicants with relevant experience, but no official post high school/GED degree or certifications, will be considered.
Required Licenses/Certifications Special Physical/Mental Requirements
Must have reliable transportation to and from virtual care access sites on the days the community access sites are opened (other days the Patient Care Assistant will be able to work from home).
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Patient care involved


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